1. Submit a Repair Request
Start by sending device details, symptoms, screenshots, error messages, and anything that should not be touched.
2. Diagnostic Review
Your issue is reviewed to decide whether it fits a remote session, local repair, physical hardware review, or best-effort recovery attempt.
3. Consent and Scope
Before work begins, you review service policies and confirm consent. Protected files and boundaries should be clearly listed.
4. Repair Session
Repair may include cleanup, malware scans, startup review, Windows troubleshooting, storage review, optimization, or remote diagnostics.
5. Payment and Closeout
At the end, both customer and technician confirm service completion, payment status, and any remaining recommendations.
Prepare Before Service
- Back up important files if possible.
- Charge your device.
- Connect to stable internet.
- Prepare screenshots or error messages.
- List files/folders that should not be touched.