REMOTE SUPPORT SETUP

How Remote Repair Works

Maji PC Repair offers customer-authorized remote diagnostics and repair sessions. This page explains how to safely install remote support tools so we can troubleshoot your device together.

What Is Remote Support?

☏

Remote support allows Maji PC Repair to securely connect to your device during a live repair session while you are present and aware of what is happening.

This can help with:

  • Slow computers
  • Malware cleanup
  • Startup problems
  • Windows repair
  • Optimization and cleanup
  • Driver/update issues
  • Android troubleshooting
  • General diagnostics

Recommended Remote Tool

◉

RustDesk

Maji PC Repair currently recommends RustDesk because it is lightweight, easy to install, and customer-friendly.

Official Website:

◎ Open RustDesk Website

Only download remote support software from official trusted sources.

Windows PC Setup

1

Step 1 — Download

  • Open the RustDesk website.
  • Download the Windows version.
  • Run the installer.
  • Allow permissions if Windows asks.
2

Step 2 — Open RustDesk

  • Launch RustDesk.
  • You will see your ID and password.
  • Do NOT post this publicly.
  • Only share it directly during your session.
3

Step 3 — Start Session

  • Join your scheduled repair session.
  • Provide the temporary session code.
  • Approve the connection request.
  • Stay available during diagnostics.

Android Setup

☊

Install RustDesk

  • Install RustDesk from the Play Store.
  • Open the app.
  • Allow requested permissions.
  • Enable screen sharing if prompted.
▯

Important Android Notes

  • Some Android devices restrict remote control.
  • Screen sharing usually still works.
  • The customer may need to tap some buttons manually.
  • Remote sessions work best on stable Wi-Fi.

Privacy & Safety

♙

Customer Control

  • You can end the session at any time.
  • You remain in control of your device.
  • Protected files should be listed beforehand.
  • Maji PC Repair avoids personal files unless necessary and approved.
⬡

Remote Access Boundaries

  • Remote access is only for approved repair work.
  • No hidden monitoring or permanent access.
  • Remote tools should be removed afterward unless requested otherwise.
  • Sessions are best-effort diagnostics and repair assistance.

Before Your Session

☑
  • Charge your device.
  • Connect to stable internet.
  • Save important work beforehand.
  • Prepare screenshots or error messages.
  • List files/folders that should NOT be touched.
  • Close private information you do not want visible.

Need Help?

☏

Questions before your session?

Contact: 12mvdsec12@gmail.com

Location: Hill City, Kansas

Start Repair Request →