Best-Effort Repair Policy
Maji PC Repair operates on a best-effort repair basis. Due to the unpredictable nature of hardware failure, malware, corruption, aging components, unsupported systems, prior repair attempts, and software conflicts, successful repair cannot be guaranteed in every situation.
Repair outcomes may vary depending on device condition, existing damage, system stability, and manufacturer limitations.
Refund Policy
Payments made to Maji PC Repair cover technician time, diagnostics, troubleshooting, research, repair attempts, optimization work, cleanup procedures, and labor already performed.
Because technical diagnostics and repair work require time and effort regardless of final outcome, payments are generally non-refundable once work has begun.
Large repairs, extended diagnostics, or hardware-related work may require partial upfront payment before services continue.
Hardware & Parts Policy
Some systems may require physical hardware repair outside the current repair scope of Maji PC Repair, including motherboard damage, liquid damage, damaged ports, broken displays, failing drives, overheating damage, damaged solder joints, or advanced board-level repair.
If physical repair or replacement parts are required, the customer is responsible for:
- Replacement part costs
- Shipping costs
- Additional labor charges
- Third-party repair costs if applicable
Maji PC Repair may assist with part sourcing, installation assistance, testing, repair coordination, or transport to qualified repair providers.
Remote Access Policy
Remote support sessions are customer-authorized and customer-controlled.
- Customers may terminate remote sessions at any time.
- No hidden remote access tools are installed.
- No unauthorized monitoring software is used.
- Remote support is only used for approved repair and diagnostic work.
Customers should close or secure private information they do not want visible during remote sessions.
Data & Backup Policy
Customers are strongly encouraged to back up important files before repair work begins.
While reasonable care is taken during repair and diagnostics, unstable systems may experience:
- Data corruption
- Drive failure
- Boot failure
- Unexpected crashes
- Operating system instability
- File loss
Maji PC Repair cannot guarantee preservation of all data in every situation.
Protected Files & Customer Instructions
Customers should clearly identify protected files, sensitive information, important folders, irreplaceable data, and programs/settings that should not be modified before work begins.
Failure to identify protected items may increase the risk of accidental modification during troubleshooting or cleanup procedures.
Customer Responsibilities
- Provide accurate information about device problems.
- Provide passwords only when necessary and approved.
- Disclose existing hardware damage if known.
- Maintain backups when possible.
- Review recommendations before approving additional work.
Abandoned Devices
Devices left unclaimed for extended periods without communication or payment arrangements may eventually be considered abandoned.
Liability Limitation
By requesting services from Maji PC Repair, the customer acknowledges that electronic repair carries inherent risks.
Maji PC Repair is not liable for:
- Pre-existing damage
- Manufacturer defects
- Hardware failure from aging components
- Data loss from unstable systems
- Issues outside approved repair scope
- Third-party repair provider issues
Payment Terms
Maji PC Repair currently accepts:
- Chime
- Cash
Payment is typically collected after approved diagnostics or completed repair work unless otherwise agreed beforehand.
Chime Tag: $MajiRepairPC