Remote Access Consent
Purpose
This page explains what the customer agrees to before Maji PC Repair begins remote diagnostics, troubleshooting, cleanup, or repair work.
Customer Authorization
- I confirm that I own the device or have permission from the owner to request service.
- I authorize Maji PC Repair to remotely access the device for diagnostics and approved repair work.
- I understand that remote access is only for the requested service.
- I understand that I may end the remote session at any time.
- I agree to stay available during the session if requested.
Data and Privacy Boundaries
- Maji PC Repair will avoid opening personal files unless needed and approved.
- The customer should list files, folders, photos, documents, legal/tax files, passwords, and anything that should not be touched.
- Cleanup work should follow three categories: Safe Delete, Review First, and Do Not Touch.
- Remote tools should be removed after service unless the customer approves keeping them installed.
Best-Effort Repair Notice
Some problems cannot be fully repaired due to failing hardware, severe corruption, damaged data, unsupported systems, missing passwords, or limitations of the device itself.
Payment and Refund Policy
Payments cover technician time, diagnostics, and repair labor. Results cannot be guaranteed in every situation. Refunds are generally not offered once work has begun.
Next Step
After reviewing this page, customers can submit a repair request with device details, symptoms, screenshots, and protected file instructions.
Start Repair Request